Privacy Policy

Effective date: May 10, 2026 · Last updated: May 10, 2026

1. Introduction and acceptance

Bye Bye Rebuts is a junk removal company based in Sherbrooke, Quebec, serving the Eastern Townships and surrounding regions. This policy applies to the website byebyerebuts.ca as well as to the related communications, forms and services we provide.

By using our website, submitting a quote request or contacting us, you accept the terms of this Privacy Policy. If you do not agree with these terms, please do not use the website or send us personal information.

This policy is designed to comply with applicable Canadian and Quebec privacy laws, including the Quebec Act respecting the protection of personal information in the private sector ("Law 25") and the Canadian Personal Information Protection and Electronic Documents Act ("PIPEDA").

2. Person responsible for the protection of personal information

In accordance with Law 25, we have designated a person responsible for the protection of personal information. You can reach them with any question, request or complaint related to this policy:

• Email: byebyerebus@gmail.com
• Phone: 873-200-7488
• Address: Bye Bye Rebuts, Sherbrooke, Quebec

3. Information we collect

We only collect the information needed to respond to your requests and provide our services.

Information you provide to us

• Your name;
• Your contact details: phone number, email address, civic address;
• The details of your quote request (type of items to remove, approximate dimensions, access conditions, preferred timing, etc.);
• Any photos you choose to share to help us prepare your quote;
• Any other information you decide to share with us by email, phone, text message or social media.

Information collected automatically

• Your IP address and connection data;
• Browser type and operating system;
• Type of device (computer, phone, tablet);
• Pages visited, time spent on the site and referring website;
• Data associated with cookies and other tracking technologies (see section 7).

4. How we use your information

Your information is used for the following purposes:

• Respond to your quote requests and schedule pickups;
• Communicate with you about your project (confirmation, reminders, follow-up);
• Handle invoicing and maintain our accounting records;
• Improve the quality of our services and our website;
• Measure the performance of our advertising and marketing efforts;
• Prevent fraud and keep our website secure;
• Meet our legal and regulatory obligations.

5. Consent

We collect your personal information with your consent. When you fill out a form or share information with us, you consent to its use for the purposes described above.

You can withdraw your consent at any time by writing to byebyerebus@gmail.com. Please note that withdrawing your consent may prevent us from continuing to serve your request.

6. Third-party tools and services

To run our website and respond to your requests, we use trusted third-party providers. These providers may process some of your information on our behalf, strictly within the scope of the services they perform for us.

• Website hosting and security — a third-party provider hosts our website and helps protect it against abuse and attacks.
• Quote-form processing — information you submit through our forms is stored in our customer-management system so we can follow up with you.
• Meta (Facebook / Instagram) advertising technologies — we use Meta's measurement tools to understand how our advertising performs and, where applicable, to show our services to people who have already visited our site.
• Web fonts — our site loads typography from an external service, which may collect your IP address.

We may, in the future, add other providers (for example Stripe for payment processing or Resend for transactional emails). If we add such services, this policy will be updated accordingly.

Each of these providers maintains its own privacy policy, which we invite you to consult.

7. Cookies and tracking technologies

Cookies are small files placed on your device by the websites you visit. We use them for several purposes:

• Strictly necessary cookies — required for the website to work properly (for example, to remember that you have closed a popup).
• Analytics cookies — to understand how visitors use our website so we can improve it.
• Advertising cookies — to measure the performance of our advertising and to show relevant content.

You can disable or delete cookies at any time in your browser settings (Chrome, Safari, Firefox, Edge). You can also manage your advertising preferences directly with the relevant platforms, for example:

• Meta (Facebook / Instagram) ad preferences
• Network Advertising Initiative opt-out tool

Note that disabling some cookies may limit certain features of our site.

8. Sharing and disclosure

We never sell your personal information, and we do not rent it to third parties for marketing purposes.

Your information may be shared only in the following situations:

• With the third-party service providers described in section 6, only to the extent needed for them to perform their services;
• To comply with a legal obligation (for example, in response to a court order or a request from an authorized government agency);
• To protect our rights, our safety or the safety of others;
• As part of a possible business reorganization (for example, sale or merger), in which case you would be informed in accordance with the law.

9. Transfers outside Quebec

Some of our service providers (for example, those used for advertising tools or hosting) may store or process your information outside Quebec or Canada, including in the United States. In accordance with Law 25, we take reasonable steps to ensure that your information continues to receive an adequate level of protection.

10. How we protect your information

We take the security of your information seriously. We work with trusted providers, we limit access to your information to people who need it, and we apply reasonable security measures to protect it against loss, unauthorized use and disclosure.

That said, no method of electronic transmission or storage is 100% secure. If we ever became aware of an incident affecting your personal information, we would take the required action and notify you in accordance with the law.

11. Data retention

We keep your personal information only for as long as necessary for the purposes for which it was collected:

• Quote requests that do not lead to a service are kept for approximately 24 months so that we can follow up commercially;
• Information related to a service we provided (invoices, work records) is kept for as long as required by Quebec tax and accounting laws — generally six (6) years;
• Information that is no longer needed for any purpose is destroyed or anonymized.

You may request the deletion of your information at any time (see section 13).

12. Your rights

Under Law 25 and PIPEDA, you have the following rights:

• Right of access — to know what personal information we hold about you and to obtain a copy;
• Right of rectification — to have inaccurate, incomplete or ambiguous information corrected;
• Right to withdraw consent — to stop authorizing the use of your information at any time;
• Right to portability — to obtain your information in a structured, commonly used technological format (in force since September 2024);
• Right to deletion and de-indexation — to have your information deleted or to ask that certain links about you no longer be made accessible.

We do not use any automated decision-making systems about you.

13. How to exercise your rights

To exercise any of your rights or to ask a question, write to us at byebyerebus@gmail.com or by mail at the address shown in section 16. We may ask you to provide reasonable proof of identity to protect your information.

We commit to responding to your request within a maximum of 30 days, in accordance with Law 25.

If you believe your request was not handled appropriately, you may file a complaint with the Commission d'accès à l'information du Québec (CAI):

• www.cai.gouv.qc.ca

14. Information about minors

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 14. If you believe a child has provided us with personal information, please contact us so we can delete it.

15. Changes to this policy

We may update this policy from time to time, for example to reflect a change in our practices, our tools or the law. The effective date shown at the top of this page indicates the version currently in force. We invite you to consult it regularly.

16. Contact us

For any question about this policy or about how we handle your personal information:

• Bye Bye Rebuts
• Sherbrooke, Quebec, Canada
• Phone: 873-200-7488
• Email: byebyerebus@gmail.com